What happens when you ditch the tiered ticket queues and replace them with collaboration, agility, and real-time response? In this interview, Hayden Covington takes us behind the scenes of the BHIS Security Operations Center, which is where analysts don’…

Hear a tale about the time the BHIS SOC team conducted a 14-hour overnight incident response... from the Wild West Hackin' Fest conference in Deadwood, South Dakota.

There is a certain kind of conversation that doesn’t get written up in a post-mortem, doesn’t generate a ticket, and never makes it into an end-of-quarter report. It happens on the margins—at a conference, in a hallway, or, in this case, at 30,000 feet above…