👤Email Marketing Specialist, remote (outside Russia and Belorus)

Company:
🔸US-based AI Startup
🔸The app has been on the market since 2017 and is a leading player in the Generative AI space.
🔸The founder and C-suite executives are based in San Francisco.
🔸The company is a Y Combinator graduate, with its main audience located in the USA.

Responsibilities:
🔸Respond promptly and empathetically to customer inquiries via email, Discord, Reddit.
🔸Troubleshoot issues, resolve user concerns, and escalate technical problems when necessary.
🔸Collaborate with the team to identify trends in feedback and propose creative solutions for improving user satisfaction.

Requirements:
🔸Exceptional communication skills in English C1 (written)
🔸A natural problem-solver with the ability to stay patient and calm under pressure.
🔸Previous experience in customer support (tech, SaaS, or app-based products preferred).
🔸Strong organizational skills and attention to detail.
🔸Enthusiasm for technology, AI, and a passion for making users feel valued.

Desirable:
🔸Familiarity with Zendesk.
🔸Bonus points if you're interested in AI and its potential to enhance emotional well-being!

What the company offers:
🔸Competitive fixed salary with performance-based bonuses.
🔸Flexible working hours designed around your schedule.
🔸An opportunity to thrive within a growing company as a full-time team member.
🔸The chance to make a genuine impact by supporting users of a product designed to improve lives.
🔸A remote-friendly role with a supportive, collaborative team that values your voice and contributions.

Why This Role Is Great:
🔸Your work will directly impact people's lives. From helping someone troubleshoot a small issue to being part of a life-changing AI experience, your role is pivotal.

Salary:
🔸1500 - 2000$ gross

Contact: to apply for a vacancy click the button below 📩

#вакансия@seohr #удаленка #email #маркетинг #eng #2024год #50неделя #декабрь