🔺 What Makes a Good Boss? 7 Traits and Mistakes To Avoid: Trait #1: Empathy and emotional intelligence

Leaders who practice self-awareness, regulate their emotions, and understand others' perspectives foster a healthier, more resilient work culture. Empathy shows up in how a manager delivers feedback, handles stress, and supports the emotional well-being of team members.

Yet, many leaders are falling short. According to Gartner, 50% of employees are not confident in their manager's ability to lead their team to success in the next two years. This lack of trust is often rooted in a perceived empathy gap when managers seem out of touch with the challenges and emotions their teams face daily.

Strong emotional intelligence helps managers build psychological safety, defuse tension, and make fair decisions. Without it, even well-intentioned leaders can cause stress rather than offer support. When a manager leads with empathy, team members are more likely to stay engaged, speak up, and bring their best selves to work.

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