16. Second, contractors, in places like the Philippines, also moderated content. They were given decision trees to aid in the process, but tasking non experts to adjudicate tweets on complex topics like myocarditis and mask efficacy data was destined for a significant error rate

17 Third, most importantly, the buck stopped with higher level employees at Twitter who chose the inputs for the bots and decision trees, and subjectively decided escalated cases and suspensions. As it is with all people and institutions, there was individual and collective bias

18. With Covid, this bias bent heavily toward establishment dogmas.

19. Inevitably, dissident yet legitimate content was labeled as misinformation, and the accounts of doctors and others were suspended both for tweeting opinions and demonstrably true information.